lessons from hospitality.

what if we design interactions through the lense of hospitality, rather than customer centricity? when something is centered or centric we often miss the value of the whole experience.

if you read books, theres a chance you might have experienced this.
every so often you read a book at a point in your journey where everything just feels as thought it clicks. it’s a moment of flow, where you are given the language to explain concepts that you have been creating in a different way.
the current book that I am reading is about hospitality.

the lens of understanding the intricacies of hospitality offers a unique perspective to think about designing interactions for brands, businesses, and teams.

everything is designed, and when it’s designed to be beautiful this is where the magic lies.

so, remember that people might not (high likelihood of not) remember what you are or what you do, but they will (emotion resonates and embeds into a beings senses) remember what you made them feel.