lessons from hospitality.what if we design interactions through the lense of hospitality, rather than customer centricity? when something is centered or centric we…6d ago6d ago
How will you change in the age of AI?The conversations about AI’s impact range from utopian promises to dystopian warnings. But here’s what matters more than the predictions…May 28May 28
learning is not memorising something.when you learn, you either refine or update a view you hold. when you learn you change you behaviour.May 19May 19
Brands must be grown not built.Brands are living, they are not static creations. It is why they are emotional by design.May 6May 6
Be weird and wonderfulThe world doesn’t need more of the same, it needs you to be weird and wonderful.Mar 27Mar 27
The world around us is filled with sameness.It’s part of the way systems are designed. They are curated and created in a way to distill sameness. The principle of sameness is…Feb 28Feb 28
The universe speaks in wonderful waysLife can’t always be explained through cohesive narratives. It is shaped through the stars, experienced through the stories we seek, and…Feb 19Feb 19
Tend to your gardenThis is so simple and yet so elegant in the way that it is communicated.Feb 19Feb 19
Noise and narrativesKnowing when to tell stories and when to quietly get on with what you need to do is what separates great builders and shapers from the…Feb 14Feb 14